Order processing (OP) is usually the first step in selling
goods and services to customers. Ideally speaking, an OP
system only takes orders (a customer selects items to buy
and places an order). However, in many cases, OP is not a
separate system but instead an integral part of a larger
purchasing/procurement system. 
An OP system can use Internet to sell products and services to a global audience of customers. Web-based OP systems enable a “global” seller to differentiate its product offerings, enhance customer service, and lower marketing, sales, and order processing costs. For example, a shoe store can develop a Web-based OP system that allows customers to purchase shoes over the Internet. A very large number of Web-based OP systems, commonly known as online order processing systems, currently exist. Well-known examples are Amazon.com, Staples.com, shop.com, flowers.com, etc.
Related Business Processes:
